At SemnGoods, customer satisfaction is our priority. We are committed to delivering high-quality and hygienically packed products. Please read our return and refund policy below:
✅ Returns Policy
We only accept returns under the following conditions:
If the product delivered is incorrect, damaged, or defective.
If the return request is raised within 7 days of delivery.
The product must be unused and sealed in its original packaging.
A photo or video proof of the issue must be provided when requesting a return.
✅ Refund Policy
Refunds will be issued in the following cases:
If the delivered product is damaged, expired, or wrong item.
Refund Timeline:
Refunds will be processed and credited within 5–7 business days after inspection and approval of the return.
❌ Non-Returnable Products
We do not accept returns for:
Opened or used food products.
Customized or discounted orders.
Perishable items like dry fruits, nuts, and seeds once the seal is broken.
📦 Shipping Charges
Shipping charges are non-refundable unless the return is due to a damaged or incorrect product.
📞 Contact Us
For any return or refund-related inquiries, feel free to contact our support team:
SemnGoods Customer Care
📧 Email: semngoods@gmail.com
📱 WhatsApp/Call: +91-8968900191
🕒 Timing: 10 AM – 6 PM (Monday to Saturday)